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Make and receive telephone calls
Table of Contents
In this tutorial you will learn:
How to make telephone calls
How to receive and transfer telephone calls
Table of Contents
Tutorial Video
Reading Materials
Find and read your organisation’s policies and procedures for dealing with the telephone systems and handling telephone calls.
‘Phone etiquette for business calls’ from Mitel
‘The basic etiquette of transferring a business call’ from The Balance Small Business website
‘Business telephone system features ’ from In Touch Communications
Laser Reading Text: ‘Business telephone calls’
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘Top 10 tips: How to improve call handling’ from Media Hawk.
‘How to answer a business phone in the most professional manner’ from the e-Receptionist website.
This article from Skills You Need is on ‘How to get better at making phone calls’.
Think And Challenge
