Make and receive telephone calls
Table of Contents
- Tutorial Video
- Reading Materials
- Find and read your organisation’s policies and procedures for dealing with the telephone systems and handling telephone calls.
- ‘Phone etiquette for business calls’ from Mitel
- ‘The basic etiquette of transferring a business call’ from The Balance Small Business website
- ‘Business telephone system features ’ from In Touch Communications
- Laser Reading Text: ‘Business telephone calls’
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘Top 10 tips: How to improve call handling’ from Media Hawk.
- ‘How to answer a business phone in the most professional manner’ from the e-Receptionist website.
- This article from Skills You Need is on ‘How to get better at making phone calls’.
- Think And Challenge
Laser Learning Ltd.
Academy House, 3 Langley Quay,
Waterside Drive, Langley,
Berkshire, SL3 6EY