P2BA36-2
Table of Contents
Case Study
In the office you sit by the photocopier and you are always asked by other employees to help them ‘fix the printer’.
You have noticed that frequently the issue is a low ink warning, but it seems like you are changing the toner cartridges every week. You have mentioned this to your manager and she has asked you to look into what might be causing the cartridges to be finished so quickly, and any possible solutions.
- What could be the possible causes of the toner being used so quickly? Make sure you consider both issues with the photocopier and issues with its usage.
- What are the possible solutions?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.