Understand challenges to partnership working
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Match the barriers to carer participation with the appropriate strategies for overcoming them.
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Parent / carer communicates using BSL
Parent / carer works always seems negative
Parent / carer seems afraid to come into setting
Parent / carer works during the day
Arrange meetings for early mornings or the evening
Staff learn some sign language – invite parent / carer to teach them
Invite parent / carer to join in a session with their child
Key person visits parent / carer at home to develop relationship
Which of the strategies below are helpful when responding to those making complaints? Select the five correct answers
Remain calm and professional
Make the person understand that you are right
Agree on an action plan based on their concerns
Clarify the problem as they understand it
Assume that they are right and you are wrong
Don’t respond at all until you have spoken to your manager
Listen carefully to what they have to say
Be prepared to admit that you may be wrong
Which of the following are common barriers to multi-agency working? Select the three correct answers.
Cultural differences
Confidentiality
Communication not correctly passed on
Different organizational structures and working practices
Disagreements between agencies
Different professional priorities
Drag and drop the words into the correct gaps.
Make sure that who enters the setting receives a friendly . Talk with parents about their child’s and development, providing appropriate support for those who do not speak or understand English. Display lists of words from languages used by children in the setting and encourage parents and to contribute to them.
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