Case study
You are supporting Norman and you have discovered that he used to be a keen radio amateur. However, he tells you that he had to give it up several years ago when his hands shook too much to use the morse key, and he was struggling to hear messages.
You can tell by how he talks about his hobby that he really misses it and misses the friendships he built up around the world.
- What technologies that are now available might be able to support Norman to independently continue with his hobby?
- Where could you get more information about the technology?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.
