Understand challenges to partnership working
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Which of the strategies below are helpful when responding to those making complaints? Select the correct five answers.
Make the person understand that you are right
Clarify the problem as they understand it
Agree on an action plan based on their concerns
Listen carefully to what they have to say
Assume that they are right and you are wrong
Be prepared to admit that you may be wrong
Remain calm and professional
Don’t respond at all until you have spoken to your manager
Which of the following are common barriers to multi-agency working? Select the correct three answers.
Disagreements between agencies
Different organizational structures and working practices
Confidentiality
Different professional priorities
Cultural differences
Communication not correctly passed on
Drag and drop the words into the correct gaps.
Make sure that who enters the setting receives a welcome. Talk with parents about their child’s and development, providing support for those who do not speak or understand English. Display lists of words from languages used by children in the setting and parents and practitioners to to them. Find out from parents the they use either in English or in other languages. Invite staff, parents and children to use the greeting.
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Parent / carer attitude always seems negative
Parent / carer works during the day
Parent / carer seems afraid to come into setting
Parent / carer communicates using BSL
Arrange meetings for early mornings or the evening
Staff learn some sign language - invite parent / carer to teach them
Invite parent / carer to join in a session with their child
Key person visits parent / carer at home to develop relationship
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