Malika finds it challenging to talk to parents who are concerned, distressed, or angry and struggles to find the right words to say back. Her lack of communication at such times often makes the situation worse and she wishes that she could be more confident in these situations.

1. What advice would you give Malika?
2. How could engaging in CPD and making a development plan help her?

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.