Understand how to reduce barriers to communication
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How can barriers to communication be reduced? Match the barriers on the right to ways they can be reduced on the left.
Drag and Drop items from one side to pair them with items from the other side
Demonstrate your meaning using basic words, gestures and body language
Take an individual to a quiet environment to talk, to reduce interference
Keep communication casual, friendly and relaxed
Write a short note or email for them to see
An individual wears a hearing aid
Individual’s understanding of English is limited
Individual has had bad experiences and fears authority
Setting manager is very busy
Can you identify the services that may assist communication? Select the correct answer.
Services that assist communication may include: controlling negotiation, evaluating stressful experiences, building barriers and dictating
Services that assist communication may include: translation services, interpretation services, speech and language service and advocacy services
Match the communication statements below with their appropriate responses.
Drag and Drop items from one side to pair them with items from the other side
A screw has fallen out of the ladder
It’s an easy job to do
I will write the report later
Claire is late for work again!
So do you think you can manage alone?
So will it be ready by the end of the day?
Does this mean Mrs O’Connor has not had her bath yet?
Does this make it dangerous for people to use?
If a family member appears mistrusting and anxious about leaving their loved one in your care, how could you reassure them?
Ignore them
Smile, make eye contact, reassure them and cheerfully encourage them to come for another visit soon
Ask them what their problem is
Compliment them on their shoes
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