Case Study

Rebecca and Irina are best friends and both work at Sunnyside Rest home looking after elderly residents, many of whom have symptoms of dementia. They socialise with each other outside of work which their manager has no issue with; however, he has been told they have been heard discussing both residents and coworkers when they are out.

• Why do you think this is an issue?
• If you were Rebecca and Irina’s manager, what might you say to them?

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.