Understand personalisation in care and support services
Emily, 70, is a retired teacher and mother of 2 adult children. One of her children, Liam, 38, has severe epilepsy and Autism.

- What advice would you give Emily? Would direct payments and self-commissioned services be a good option, or are there other options to consider?
- How would you ensure you were including Liam in the decisions that will affect him, and enabling him to make choices and have control over the future of his care and support?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.