Laser Lessons - Lesson

P2BA3-6

Table of Contents

In this tutorial you will learn:

That customer service relates to both internal staff and external people.
How customer service helps an organisation to be competitive in the market.
Why it's important to deliver customer service that meets or exceeds expectations.

Table of Contents

Watch the video on ‘Customer service’ and make notes. The video gives some helpful tips and advice about dealing with customers. This second video, ‘What is the impact of good customer service?’ by Kristina Evey, looks at how important customer service skills are when building a business plan.
Watch the video on ‘Customer service’ and make notes. The video gives some helpful tips and advice about dealing with customers. This second video, ‘What is the impact of good customer service?’ by Kristina Evey, looks at how important customer service skills are when building a business plan.

Think And Challenge