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P2BA3-6
Table of Contents
- Tutorial Video
- Reading Materials
- ‘The effects of a good and bad customer experience’ from New Voice Media.
- ’Glossary’ from the Institute of Customer Service.
- Laser reading text
- Presentation
- Good Practice Example
- Watch the video on ‘Customer service’ and make notes. The video gives some helpful tips and advice about dealing with customers. This second video, ‘What is the impact of good customer service?’ by Kristina Evey, looks at how important customer service skills are when building a business plan.
- Watch the video on ‘Customer service’ and make notes. The video gives some helpful tips and advice about dealing with customers. This second video, ‘What is the impact of good customer service?’ by Kristina Evey, looks at how important customer service skills are when building a business plan.
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click and read this article on ‘Understanding your customers’ from The Marketing Donut website. The article looks at how understanding your customers is the key to good customer service.
- Click and read this second article, also from The Marketing Donut, called ‘Delivering customer satisfaction’.
- Think And Challenge
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