P2BA3-6
Your Score: 0/5
Question 1 of 5
Drag and drop the words into the correct gaps.
incomeconsider Externalcustomerserviceoutside
customers are those your company that you provide a or product to. These are what most people first when we hear the term ‘ ’, it is from these that the for your company comes.
Drag and drop the words into the correct gaps.
providecolleaguesserviceInternaldepartmentsorganisation
customers are anyone within your that you a for. This can be individual , or other .
Which of these are services and products desired by a customer, but not essential?
Needs
Wants
Fundamentals
Requirements
Customer service should incorporate three aspects. What are they?
Costless, reliable and accessible
Accessible, effectiveness and efficiency
Emphasis, effectiveness and profitless
Effectiveness, efficiency and reliability
Drag and drop the words into the correct gaps.
legalaccreditationsqualityinternational
Organisations will have various standards in place such as kite marks, and charters. Some quality standards are , some are national or regional, and others are a requirement.
Quiz Complete!
You scored: 0 out of 5