P2BA3-6
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Question 1 of 5
Drag and drop the words into the correct gaps.
consider incomeExternalservicecustomeroutside
customers are those your company that you provide a or product to. These are what most people first when we hear the term ‘ ’, it is from these that the for your company comes.
Drag and drop the words into the correct gaps.
colleaguesInternalserviceorganisationdepartmentsprovide
customers are anyone within your that you a for. This can be individual , or other .
Which of these are services and products desired by a customer, but not essential?
Needs
Wants
Requirements
Fundamentals
Customer service should incorporate three aspects. What are they?
Accessible, effectiveness and efficiency
Costless, reliable and accessible
Emphasis, effectiveness and profitless
Effectiveness, efficiency and reliability
Drag and drop the words into the correct gaps.
legalaccreditationsqualityinternational
Organisations will have various standards in place such as kite marks, and charters. Some quality standards are , some are national or regional, and others are a requirement.
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