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P2BA10-1

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Question 1 of 5

Which three duties from the below does a receptionist job description usually include?

Being a point of contact for general enquires

Stock control

Being a point of contact for IT problems

Answering phone calls

First aid training

Greeting visitors

Two personal attributes that are important when representing an organisation is being:

emotional

friendly

indifferent

passive

confident

Under health and safety legislation, which two groups of people does the employer have the duty to protect in the workplace? Choose two of the below.

Employees who work in the office

Staff on non-work related travel

Visitors to the workplace

Staff on maternity leave

Is the following statement true or false? An organisational structure shows how roles and responsibilities are met, not divided.

FALSE

TRUE

For security purposes, a visit ends when the visitor:

has finished all meetings

finally leaves the site

has restricted access

has returned all passes

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