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P2BA10-1

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Question 1 of 5

Which three duties from the below does a receptionist job description usually include?

Stock control

First aid training

Being a point of contact for IT problems

Greeting visitors

Answering phone calls

Being a point of contact for general enquires

Two personal attributes that are important when representing an organisation is being:

friendly

confident

emotional

passive

indifferent

Under health and safety legislation, which two groups of people does the employer have the duty to protect in the workplace? Choose two of the below.

Visitors to the workplace

Staff on non-work related travel

Employees who work in the office

Staff on maternity leave

Is the following statement true or false? An organisational structure shows how roles and responsibilities are met, not divided.

TRUE

FALSE

For security purposes, a visit ends when the visitor:

has restricted access

has finished all meetings

has returned all passes

finally leaves the site

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