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P2BA10-1

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Question 1 of 5

Which three duties from the below does a receptionist job description usually include?

Being a point of contact for general enquires

Stock control

Greeting visitors

First aid training

Being a point of contact for IT problems

Answering phone calls

Two personal attributes that are important when representing an organisation is being:

confident

indifferent

passive

emotional

friendly

Under health and safety legislation, which two groups of people does the employer have the duty to protect in the workplace? Choose two of the below.

Employees who work in the office

Staff on maternity leave

Visitors to the workplace

Staff on non-work related travel

Is the following statement true or false? An organisational structure shows how roles and responsibilities are met, not divided.

FALSE

TRUE

For security purposes, a visit ends when the visitor:

finally leaves the site

has finished all meetings

has restricted access

has returned all passes

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