Laser Lessons - Lesson

P2BA44-3

Table of Contents

In this tutorial you will learn:

How you can find out about the features and benefits of products and/or services.
The importance of being timely and organised in your customer service role.
Some ways that you can prepare to deal with customers.

Table of Contents

‘How to prepare to work a customer service job’ webpage on the Hub Pages website.
‘The importance of product knowledge: How well do you know your products?’ by Adele Halsall on the SAP website.
‘Glossary’ from the Institute of Customer Service.
Read and make notes for your reference about the products and/or services that your organisation offers.
Read your organisations’ policies, procedures, and standards on dealing with customers.

Think And Challenge