P2BA44-3
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Question 1 of 5
Being prepared prior to dealing with customer’s shows that you are:
interested in their needs
turning up to work on time
focused on a single task
going to get a promotion
Which two of the below should you do before starting your working day?
Have a lie in
Catch up on your personal emails and talk to colleagues
Make sure that any documents/resources are close to hand
Get in to work before phone lines open, if you are answering telephone enquiries from customers
Drag and drop the words into the correct gaps.
needsinformcustomerproductsimportant
Knowledge of and/or services is because you must be able to the on what product and/or service best meets their .
Is the following statement true or false? Showing an interest in the customer will cause them to mistrust you.
TRUE
FALSE
Is the following statement true or false? Preparation is not only done before you start work, it should be done before each task.
TRUE
FALSE
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