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P2BA44-4

Table of Contents

In this tutorial you will learn:
  • About organisational standards of behaviour and presentation when providing customer service.
  • Some relevant legislation that you should be compliant with in your role.
  • How to deal with customers in an ethical way and adapting to customers' needs or expectations.

Laser Learning Ltd.
Academy House, 3 Langley Quay,
Waterside Drive, Langley,
Berkshire, SL3 6EY