P2BA44-4
Your Score: 0/5
Question 1 of 5
Is the following statement true or false? Training can help customer service staff provide customer care that is in line with organisational standards of presentation and behaviour.
FALSE
TRUE
Is the following statement true or false? When agreeing an action with a customer, it is important to tell the customer what you cannot do.
FALSE
TRUE
To ensure a high quality of customer care an organisation must:
achieve goals
keep promises
make a profit
increase sales
One of the most important skills in providing customer service is:
being confrontational
active listening
impatience
numeracy
Which legislation should you be aware of when providing customer service in your role? Choose three of the below.
Data Protection Act 1998
Childcare Act 2006
House of Commons Commission Act 2015
Equality Act 2010
Finance Act 2013
Consumer Credit Act 1974
Quiz Complete!
You scored: 0 out of 5