P2BA44-4
Your Score: 0/5
Question 1 of 5
Is the following statement true or false? Training can help customer service staff provide customer care that is in line with organisational standards of presentation and behaviour.
TRUE
FALSE
Is the following statement true or false? When agreeing an action with a customer, it is important to tell the customer what you cannot do.
FALSE
TRUE
To ensure a high quality of customer care an organisation must:
achieve goals
make a profit
keep promises
increase sales
One of the most important skills in providing customer service is:
impatience
numeracy
being confrontational
active listening
Which legislation should you be aware of when providing customer service in your role? Choose three of the below.
Finance Act 2013
House of Commons Commission Act 2015
Equality Act 2010
Data Protection Act 1998
Consumer Credit Act 1974
Childcare Act 2006
Quiz Complete!
You scored: 0 out of 5