P2BA44-4
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Question 1 of 5
Is the following statement true or false? Training can help customer service staff provide customer care that is in line with organisational standards of presentation and behaviour.
FALSE
TRUE
Is the following statement true or false? When agreeing an action with a customer, it is important to tell the customer what you cannot do.
FALSE
TRUE
To ensure a high quality of customer care an organisation must:
increase sales
achieve goals
keep promises
make a profit
One of the most important skills in providing customer service is:
active listening
numeracy
being confrontational
impatience
Which legislation should you be aware of when providing customer service in your role? Choose three of the below.
House of Commons Commission Act 2015
Data Protection Act 1998
Consumer Credit Act 1974
Finance Act 2013
Equality Act 2010
Childcare Act 2006
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