P2BA44-4
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Question 1 of 5
Is the following statement true or false? Training can help customer service staff provide customer care that is in line with organisational standards of presentation and behaviour.
TRUE
FALSE
Is the following statement true or false? When agreeing an action with a customer, it is important to tell the customer what you cannot do.
TRUE
FALSE
To ensure a high quality of customer care an organisation must:
increase sales
achieve goals
make a profit
keep promises
One of the most important skills in providing customer service is:
impatience
being confrontational
numeracy
active listening
Which legislation should you be aware of when providing customer service in your role? Choose three of the below.
Consumer Credit Act 1974
Childcare Act 2006
Data Protection Act 1998
House of Commons Commission Act 2015
Equality Act 2010
Finance Act 2013
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