Sign Up/Log In

P2BA49-1

Your Score: 0/5

Question 1 of 5

What will a good customer relationship do?

Exceed staff expectations

Give added value to a product and/or service

Focus on improvements to products and/or services

Help develop customer loyalty

Customer feedback can be used to identify:

customer care

areas of service improvement

personal information

cost of product and/or service

What can Customer Relationship Management systems provide that can be used to meet customers’ expectations?

Repeat business

Relevant information and data

Competitor information

Insight into market trends

What does added value represent?

Customer satisfaction

Speed of service

Customer loyalty

Extra benefits to the customer

Is the following statement true or false? Regular communication with customers is important because it can lead to a reduction in sales.

TRUE

FALSE

Quiz Complete!

You scored: 0 out of 5