P2BA49-1
Your Score: 0/5
Question 1 of 5
What will a good customer relationship do?
Help develop customer loyalty
Give added value to a product and/or service
Focus on improvements to products and/or services
Exceed staff expectations
Customer feedback can be used to identify:
cost of product and/or service
areas of service improvement
customer care
personal information
What can Customer Relationship Management systems provide that can be used to meet customers’ expectations?
Competitor information
Repeat business
Insight into market trends
Relevant information and data
What does added value represent?
Extra benefits to the customer
Customer loyalty
Speed of service
Customer satisfaction
Is the following statement true or false? Regular communication with customers is important because it can lead to a reduction in sales.
FALSE
TRUE
Quiz Complete!
You scored: 0 out of 5