P2BA49-1
Your Score: 0/5
Question 1 of 5
What will a good customer relationship do?
Give added value to a product and/or service
Focus on improvements to products and/or services
Exceed staff expectations
Help develop customer loyalty
Customer feedback can be used to identify:
customer care
cost of product and/or service
areas of service improvement
personal information
What can Customer Relationship Management systems provide that can be used to meet customers’ expectations?
Insight into market trends
Relevant information and data
Repeat business
Competitor information
What does added value represent?
Customer loyalty
Customer satisfaction
Extra benefits to the customer
Speed of service
Is the following statement true or false? Regular communication with customers is important because it can lead to a reduction in sales.
FALSE
TRUE
Quiz Complete!
You scored: 0 out of 5