P2BA60-3
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Performance targets for a team are:
Milestones of a project
Expected levels of success
Recognition and reward
An agreed level of output
Team factors to be taken into account when setting targets include:
Experience and skills
All of the above
Development needs
Workloads
SMART targets are:
Specific, Monitored, Aspirational, Realistic, Time-bound
Specific, Measurable, Aspirational, Realistic, Time-bound
Sensible, Measurable, Average, Robust, Time-bound
Specific, Measurable, Achievable, Realistic, Time-bound
Key Performance Indicators (KPIs) evaluate the
Success of an organisation
Previous achievements
Management framework
Progress reporting
Audio recording to monitor team performance is usually carried out to
Manually record workflow
Set targets
Check responses in a call centre
Sample output
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