P2BA60-3
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Performance targets for a team are:
Recognition and reward
Expected levels of success
Milestones of a project
An agreed level of output
Team factors to be taken into account when setting targets include:
All of the above
Workloads
Development needs
Experience and skills
SMART targets are:
Specific, Monitored, Aspirational, Realistic, Time-bound
Specific, Measurable, Achievable, Realistic, Time-bound
Sensible, Measurable, Average, Robust, Time-bound
Specific, Measurable, Aspirational, Realistic, Time-bound
Key Performance Indicators (KPIs) evaluate the
Progress reporting
Previous achievements
Success of an organisation
Management framework
Audio recording to monitor team performance is usually carried out to
Manually record workflow
Set targets
Check responses in a call centre
Sample output
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