P2BA60-3
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Performance targets for a team are:
Milestones of a project
An agreed level of output
Expected levels of success
Recognition and reward
Team factors to be taken into account when setting targets include:
Workloads
Experience and skills
All of the above
Development needs
SMART targets are:
Specific, Measurable, Achievable, Realistic, Time-bound
Specific, Measurable, Aspirational, Realistic, Time-bound
Specific, Monitored, Aspirational, Realistic, Time-bound
Sensible, Measurable, Average, Robust, Time-bound
Key Performance Indicators (KPIs) evaluate the
Management framework
Previous achievements
Success of an organisation
Progress reporting
Audio recording to monitor team performance is usually carried out to
Check responses in a call centre
Set targets
Sample output
Manually record workflow
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