P2BA60-3
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Performance targets for a team are:
Milestones of a project
Expected levels of success
An agreed level of output
Recognition and reward
Team factors to be taken into account when setting targets include:
Development needs
All of the above
Workloads
Experience and skills
SMART targets are:
Specific, Monitored, Aspirational, Realistic, Time-bound
Sensible, Measurable, Average, Robust, Time-bound
Specific, Measurable, Achievable, Realistic, Time-bound
Specific, Measurable, Aspirational, Realistic, Time-bound
Key Performance Indicators (KPIs) evaluate the
Management framework
Previous achievements
Progress reporting
Success of an organisation
Audio recording to monitor team performance is usually carried out to
Manually record workflow
Set targets
Check responses in a call centre
Sample output
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