P2BA60-3
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Performance targets for a team are:
Recognition and reward
Expected levels of success
Milestones of a project
An agreed level of output
Team factors to be taken into account when setting targets include:
All of the above
Workloads
Experience and skills
Development needs
SMART targets are:
Specific, Monitored, Aspirational, Realistic, Time-bound
Sensible, Measurable, Average, Robust, Time-bound
Specific, Measurable, Achievable, Realistic, Time-bound
Specific, Measurable, Aspirational, Realistic, Time-bound
Key Performance Indicators (KPIs) evaluate the
Management framework
Success of an organisation
Progress reporting
Previous achievements
Audio recording to monitor team performance is usually carried out to
Check responses in a call centre
Sample output
Set targets
Manually record workflow
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