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P2BA60-3

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Question 1 of 5

Performance targets for a team are:

Milestones of a project

Expected levels of success

Recognition and reward

An agreed level of output

Team factors to be taken into account when setting targets include:

Experience and skills

All of the above

Development needs

Workloads

SMART targets are:

Specific, Monitored, Aspirational, Realistic, Time-bound

Specific, Measurable, Aspirational, Realistic, Time-bound

Sensible, Measurable, Average, Robust, Time-bound

Specific, Measurable, Achievable, Realistic, Time-bound

Key Performance Indicators (KPIs) evaluate the

Success of an organisation

Previous achievements

Management framework

Progress reporting

Audio recording to monitor team performance is usually carried out to

Manually record workflow

Set targets

Check responses in a call centre

Sample output

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