P2BA60-3
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Performance targets for a team are:
Expected levels of success
Milestones of a project
Recognition and reward
An agreed level of output
Team factors to be taken into account when setting targets include:
Workloads
All of the above
Experience and skills
Development needs
SMART targets are:
Specific, Measurable, Aspirational, Realistic, Time-bound
Specific, Measurable, Achievable, Realistic, Time-bound
Sensible, Measurable, Average, Robust, Time-bound
Specific, Monitored, Aspirational, Realistic, Time-bound
Key Performance Indicators (KPIs) evaluate the
Success of an organisation
Management framework
Progress reporting
Previous achievements
Audio recording to monitor team performance is usually carried out to
Manually record workflow
Sample output
Check responses in a call centre
Set targets
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