Be able to manage communications within a team
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Question 1 of 5
What should you always have to hand before making a phone call to a member of staff?
An interesting news story
Confidential information about a colleague
All relevant details / information
Irrelevant details / information
If you are having a discussion with a colleague and disagree with what they are saying, what should you do?
Agree with them
Walk away and avoid any conflict
Listen to their point of view
Report the disagreement to the HR department
What is ‘active listening’?
An IT skill
A way of building your self-confidence
A communication skill
A time management skill
Which of the below are signs of active listening? Choose three answers.
Smiling
Squinting your eyes
Crossing your arms
Nodding
Using your hands when you talk
Making eye contact
Staring
Which of the below are ways of using body language to communicate that you are approachable and friendly? Choose two answers.
Smiling
Tapping your pen on the desk
A relaxed, open posture
Crossing your arms
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