Be able to manage communications within a team
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Question 1 of 5
What should you always have to hand before making a phone call to a member of staff?
Confidential information about a colleague
All relevant details / information
An interesting news story
Irrelevant details / information
If you are having a discussion with a colleague and disagree with what they are saying, what should you do?
Agree with them
Listen to their point of view
Report the disagreement to the HR department
Walk away and avoid any conflict
What is ‘active listening’?
A time management skill
A way of building your self-confidence
A communication skill
An IT skill
Which of the below are signs of active listening? Choose three answers.
Using your hands when you talk
Nodding
Crossing your arms
Squinting your eyes
Staring
Making eye contact
Smiling
Which of the below are ways of using body language to communicate that you are approachable and friendly? Choose two answers.
Tapping your pen on the desk
Crossing your arms
A relaxed, open posture
Smiling
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