Be able to manage communications within a team
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Question 1 of 5
What should you always have to hand before making a phone call to a member of staff?
Confidential information about a colleague
Irrelevant details / information
An interesting news story
All relevant details / information
If you are having a discussion with a colleague and disagree with what they are saying, what should you do?
Walk away and avoid any conflict
Listen to their point of view
Agree with them
Report the disagreement to the HR department
What is ‘active listening’?
An IT skill
A way of building your self-confidence
A time management skill
A communication skill
Which of the below are signs of active listening? Choose three answers.
Crossing your arms
Using your hands when you talk
Staring
Smiling
Squinting your eyes
Nodding
Making eye contact
Which of the below are ways of using body language to communicate that you are approachable and friendly? Choose two answers.
A relaxed, open posture
Tapping your pen on the desk
Smiling
Crossing your arms
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