Be able to manage communications within a team
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Question 1 of 5
What should you always have to hand before making a phone call to a member of staff?
Irrelevant details / information
Confidential information about a colleague
An interesting news story
All relevant details / information
If you are having a discussion with a colleague and disagree with what they are saying, what should you do?
Listen to their point of view
Report the disagreement to the HR department
Walk away and avoid any conflict
Agree with them
What is ‘active listening’?
A communication skill
An IT skill
A way of building your self-confidence
A time management skill
Which of the below are signs of active listening? Choose three answers.
Crossing your arms
Smiling
Making eye contact
Squinting your eyes
Using your hands when you talk
Staring
Nodding
Which of the below are ways of using body language to communicate that you are approachable and friendly? Choose two answers.
Tapping your pen on the desk
A relaxed, open posture
Smiling
Crossing your arms
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