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Be able to manage communications within a team

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Question 1 of 5

What should you always have to hand before making a phone call to a member of staff?

Confidential information about a colleague

All relevant details / information

An interesting news story

Irrelevant details / information

If you are having a discussion with a colleague and disagree with what they are saying, what should you do?

Agree with them

Walk away and avoid any conflict

Report the disagreement to the HR department

Listen to their point of view

What is ‘active listening’?

A communication skill

A way of building your self-confidence

An IT skill

A time management skill

Which of the below are signs of active listening? Choose three answers.

Crossing your arms

Squinting your eyes

Using your hands when you talk

Staring

Nodding

Smiling

Making eye contact

Which of the below are ways of using body language to communicate that you are approachable and friendly? Choose two answers.

Tapping your pen on the desk

Smiling

Crossing your arms

A relaxed, open posture

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