Laser Lessons - Lesson

P3CS3-1

Table of Contents

Click to watch this video produced by BNET video and presented by Ed Murzio. The video explains a seven step solution to effective problem solving.

Table of Contents

Find and read: ‘Monitoring, Measuring, and Managing Customer Service’ by Gary Goodman, published by John Wiley & Sons. Read chapter three ‘Monitoring customer service’. N.B. You should be able to borrow this book from your local library.
Click to read: Chapter four ‘Key problem solving strategies’ in ‘Decision making and problem solving’ by John Adair, published by Kogan Page.

Think And Challenge