P3CS3-1
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Question 1 of 5
Customer problems are sometimes caused by:
Monitoring
High prices
Poor service
Targets
Customers’ problems are monitored by some organisations to ensure that:
Sales will increase
They can be avoided in the future
Information is shared
Customer satisfaction is measured
Customer feedback can be collected by:
Product promotion
Monitoring problems
Use of questionnaires
Meeting customer expectations
Successful resolution of customers’ problems can lead to:
Repeat business
Business process monitoring
Active listening
Lack of resources
An effective negotiator must be:
A customer
Silent
Aggressive
A good listener
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