P3CS3-1
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Question 1 of 5
Customer problems are sometimes caused by:
High prices
Poor service
Monitoring
Targets
Customers’ problems are monitored by some organisations to ensure that:
Customer satisfaction is measured
They can be avoided in the future
Sales will increase
Information is shared
Customer feedback can be collected by:
Meeting customer expectations
Monitoring problems
Product promotion
Use of questionnaires
Successful resolution of customers’ problems can lead to:
Lack of resources
Repeat business
Business process monitoring
Active listening
An effective negotiator must be:
Aggressive
A customer
A good listener
Silent
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