P3CS3-1
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Question 1 of 5
Customer problems are sometimes caused by:
Poor service
Targets
High prices
Monitoring
Customers’ problems are monitored by some organisations to ensure that:
Sales will increase
Customer satisfaction is measured
They can be avoided in the future
Information is shared
Customer feedback can be collected by:
Meeting customer expectations
Product promotion
Monitoring problems
Use of questionnaires
Successful resolution of customers’ problems can lead to:
Lack of resources
Active listening
Repeat business
Business process monitoring
An effective negotiator must be:
A customer
Silent
Aggressive
A good listener
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