P3CS3-1
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Question 1 of 5
Customer problems are sometimes caused by:
Targets
Poor service
High prices
Monitoring
Customers’ problems are monitored by some organisations to ensure that:
Customer satisfaction is measured
They can be avoided in the future
Information is shared
Sales will increase
Customer feedback can be collected by:
Monitoring problems
Product promotion
Meeting customer expectations
Use of questionnaires
Successful resolution of customers’ problems can lead to:
Lack of resources
Business process monitoring
Active listening
Repeat business
An effective negotiator must be:
Aggressive
Silent
A customer
A good listener
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