P3CS3-1
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Question 1 of 5
Customer problems are sometimes caused by:
High prices
Targets
Poor service
Monitoring
Customers’ problems are monitored by some organisations to ensure that:
Customer satisfaction is measured
Sales will increase
Information is shared
They can be avoided in the future
Customer feedback can be collected by:
Monitoring problems
Use of questionnaires
Meeting customer expectations
Product promotion
Successful resolution of customers’ problems can lead to:
Repeat business
Business process monitoring
Active listening
Lack of resources
An effective negotiator must be:
Aggressive
A customer
Silent
A good listener
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