P3CS3-1
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Question 1 of 5
Customer problems are sometimes caused by:
Monitoring
Poor service
High prices
Targets
Customers’ problems are monitored by some organisations to ensure that:
They can be avoided in the future
Information is shared
Customer satisfaction is measured
Sales will increase
Customer feedback can be collected by:
Monitoring problems
Meeting customer expectations
Product promotion
Use of questionnaires
Successful resolution of customers’ problems can lead to:
Lack of resources
Repeat business
Active listening
Business process monitoring
An effective negotiator must be:
Silent
Aggressive
A good listener
A customer
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