P3CS3-2
Your Score: 0/5
Question 1 of 5
When customers have a problem they always expect:
An immediate solution
Compensation
Staff who will listen
Good feedback
The causes of a problem can be identified by:
Exceeding customer expectations
Questioning the customer
Looking at the packaging
Monitoring customer service
The key to understanding a customers’ problem is:
Active listening
Writing progress reports
Changing procedures
Blaming the organisation
The supply of goods and services act 1982 (as amended) states that customers who enter into a contract for goods and services can expect these to be supplied with:
Short delivery times
Excellent customer service
Reduced prices
Reasonable care and skill
The consumer contracts regulations 2014 do NOT apply to goods or services bought:
In a shop
Online
At a distance
Away from trader’s premises
Quiz Complete!
You scored: 0 out of 5