P3CS3-2
Table of Contents
Click here to read this case study looking at John Lewis
- What do you think are the most positive parts of John Lewis’s approach to their customer service delivery?
- Are there any approaches to customer service that John Lewis uses that you think could benefit your organisation and, if so, how would you go about suggesting them?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.