N2DTL2-2
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Question 1 of 6
‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.
Written
Person-to-person
Verbal
Shouted
‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.
Contributions
Coffee
Jokes
Serious expressions
‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.
Human resources
Smiles
Body language
Thinking skills
‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.
Inattentive
Angry
Hungry
Happy
‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.
Summarise
Sing
Skip
Forget
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
They need to make sure the information is accurate and planned…
When communicating verbally the conveyor...
They must check that the receiver…
They should always be aware of the…
has understood the meaning and purpose of the information
must be clear about the purpose of the information
and use language that is appropriate to the audience
needs of those receiving the information
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