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N2DTL2-2

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Question 1 of 6

‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.

Shouted

Person-to-person

Verbal

Written

‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.

Contributions

Coffee

Serious expressions

Jokes

‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.

Human resources

Smiles

Body language

Thinking skills

‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.

Angry

Happy

Inattentive

Hungry

‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.

Summarise

Forget

Sing

Skip

Match the words on the left with the items on the right.

Drag and Drop items from one side to pair them with items from the other side

They should always be aware of the…

When communicating verbally the conveyor...

They must check that the receiver…

They need to make sure the information is accurate and planned…

has understood the meaning and purpose of the information

and use language that is appropriate to the audience

must be clear about the purpose of the information

needs of those receiving the information

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