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N2DTL2-2

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Question 1 of 6

‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.

Written

Person-to-person

Verbal

Shouted

‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.

Serious expressions

Contributions

Coffee

Jokes

‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.

Human resources

Thinking skills

Smiles

Body language

‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.

Hungry

Angry

Happy

Inattentive

‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.

Summarise

Forget

Sing

Skip

Match the words on the left with the items on the right.

Drag and Drop items from one side to pair them with items from the other side

They should always be aware of the…

When communicating verbally the conveyor...

They need to make sure the information is accurate and planned…

They must check that the receiver…

must be clear about the purpose of the information

has understood the meaning and purpose of the information

and use language that is appropriate to the audience

needs of those receiving the information

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