N2DTL2-2
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Question 1 of 6
‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.
Shouted
Written
Person-to-person
Verbal
‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.
Coffee
Jokes
Contributions
Serious expressions
‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.
Smiles
Body language
Human resources
Thinking skills
‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.
Happy
Inattentive
Angry
Hungry
‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.
Sing
Skip
Forget
Summarise
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
When communicating verbally the conveyor...
They must check that the receiver…
They should always be aware of the…
They need to make sure the information is accurate and planned…
must be clear about the purpose of the information
has understood the meaning and purpose of the information
and use language that is appropriate to the audience
needs of those receiving the information
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