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N2DTL2-2

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Question 1 of 6

‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.

Shouted

Verbal

Person-to-person

Written

‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.

Contributions

Jokes

Coffee

Serious expressions

‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.

Thinking skills

Smiles

Body language

Human resources

‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.

Inattentive

Angry

Hungry

Happy

‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.

Skip

Summarise

Sing

Forget

Match the words on the left with the items on the right.

Drag and Drop items from one side to pair them with items from the other side

When communicating verbally the conveyor...

They need to make sure the information is accurate and planned…

They must check that the receiver…

They should always be aware of the…

and use language that is appropriate to the audience

needs of those receiving the information

has understood the meaning and purpose of the information

must be clear about the purpose of the information

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