Be able to meet the communication and language needs, wishes and preferences of individuals
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Match the communication methods on the right with the most appropriate communication situation on the left.
Drag and Drop items from one side to pair them with items from the other side
Upset individual
Hearing impairment
Reporting an accident
Conflict
Comforting
Talking
Signing
Writing
How might a setting communicate in the most effective way with people from diverse backgrounds?
By providing information in Braille only
By requesting that individuals and their families come and explain their needs to you
By finding out the individual communication needs of individuals and their family and making staff aware of ways in which they can best meet their needs
By insisting that everyone at the setting learn and speak multiple languages
What factors do you need to consider when promoting effective communication? Select the three correct factors.
Am I on time for the meeting?
Am I using appropriate language?
Am I approachable?
Am I sitting comfortably?
Am I explaining myself clearly?
Am I exercising my rights?
Is this statement true or false? When communicating with a child or another adult it is important to consider how they are feeling.
TRUE
FALSE
How can you ensure that you are responsive during communication? Select the three correct answers.
Tell them what you think and why
Offer them tea and biscuits
Use expressions that invite others to put forward their views
Ask others to clarify what they have said if you are not sure what they mean
Listen carefully and actively
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