Be able to meet the communication and language needs, wishes and preferences of individuals
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Match the communication methods on the right with the most appropriate communication situation on the left.
Drag and Drop items from one side to pair them with items from the other side
Reporting an accident
Hearing impairment
Upset individual
Conflict
Writing
Signing
Talking
Comforting
How might a setting communicate in the most effective way with people from diverse backgrounds?
By insisting that everyone at the setting learn and speak multiple languages
By requesting that individuals and their families come and explain their needs to you
By providing information in Braille only
By finding out the individual communication needs of individuals and their family and making staff aware of ways in which they can best meet their needs
What factors do you need to consider when promoting effective communication? Select the three correct factors.
Am I explaining myself clearly?
Am I approachable?
Am I on time for the meeting?
Am I exercising my rights?
Am I sitting comfortably?
Am I using appropriate language?
Is this statement true or false? When communicating with a child or another adult it is important to consider how they are feeling.
TRUE
FALSE
How can you ensure that you are responsive during communication? Select the three correct answers.
Tell them what you think and why
Ask others to clarify what they have said if you are not sure what they mean
Offer them tea and biscuits
Use expressions that invite others to put forward their views
Listen carefully and actively
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