Be able to meet the communication and language needs, wishes and preferences of individuals
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Match the communication methods on the right with the most appropriate communication situation on the left.
Drag and Drop items from one side to pair them with items from the other side
Conflict
Hearing impairment
Upset individual
Reporting an accident
Writing
Talking
Signing
Comforting
How might a setting communicate in the most effective way with people from diverse backgrounds?
By finding out the individual communication needs of individuals and their family and making staff aware of ways in which they can best meet their needs
By providing information in Braille only
By insisting that everyone at the setting learn and speak multiple languages
By requesting that individuals and their families come and explain their needs to you
What factors do you need to consider when promoting effective communication? Select the three correct factors.
Am I on time for the meeting?
Am I sitting comfortably?
Am I explaining myself clearly?
Am I approachable?
Am I exercising my rights?
Am I using appropriate language?
Is this statement true or false? When communicating with a child or another adult it is important to consider how they are feeling.
FALSE
TRUE
How can you ensure that you are responsive during communication? Select the three correct answers.
Ask others to clarify what they have said if you are not sure what they mean
Tell them what you think and why
Use expressions that invite others to put forward their views
Offer them tea and biscuits
Listen carefully and actively
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