ST3BA1-5
Find and read your organisation’s policies and procedures for dealing with internal and external queries and for the escalation of queries.
Table of Contents
- Tutorial Video
- Reading Materials
- Find and read your company's policies and procedures about communication and lines of communication.
- 'Internal and external business communication’ from the Biz Fluent website
- 'What are communication channels with an organisation?’ from the Small Business Chronicle
- 'Verbal communication skills’ from Skills You Need.
- 'Non-Verbal Communication’ from Skills You Need
- 'Improving your business writing skills - 5 tips' on the Skills You Need.
- Find and read your organisation’s policy for digital media.
- Find and read your organisation’s policies and procedures for dealing with internal and external queries and for the escalation of queries.
- 'Social media marketing for businesses’ from the WordStream website
- 'How to handle customer complaints’ from the Training Mag
- Presentation
- Good Practice Example
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click on the link and read this article on ‘Best practice in internal communication’ produced by Open Road on behalf of BAE Systems.
- Click on the link and read this article on ‘Five proofreading tips for business’ from the Intelligent Editing website.
- This article from Activia Training covers ‘Why you need to adapt how you communicate for each situation’.
- The charity Mencap has an article on ‘Communicating with people with a learning disability’.
- Click on the link to read this article which is ‘Guide to design and layout’ from the Plain English Campaign.
- This article from Freshdesk provides ‘A guide to empathy in customer service’.
- Skills You Need have produced an article called ‘Clarifying and clarification’ examining how to confirm understanding of the needs and expectations of the person(s) making the enquiry.
- Think And Challenge
Laser Learning Ltd.
Academy House, 3 Langley Quay,
Waterside Drive, Langley,
Berkshire, SL3 6EY