Sign Up/Log In

ST3BA1-6

Your Score: 0/5

Question 1 of 5

Drag and drop the words into the correct gaps.

reviewingbusinessproceduresimprovedindividualsbenefit

Improvement within a environment involves change or innovation and is about the successful enforcement of new ideas which the company. This applies to as well as the business. It also includes and reflecting upon current and considering how they might be and made more effective.

Is this statement true or false? In order to improve you need to continually review the ways in which you complete work tasks.

TRUE

FALSE

Drag and drop the words into the correct gaps.

solvingcustomerproblemissuescomplaintsolved

A lot of the work in problem involves understanding what the underlying of the problem really are - not the symptoms. Dealing with a complaint may be seen as a problem that needs to be , and it's almost certainly a good idea to do so. The employee dealing with the should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the is solved.

Is this statement true or false? The purpose of coaching within the workplace is to improve an individual’s performance on the job.

FALSE

TRUE

Is this statement true or false? Negotiating within the workplace focuses on helping another person learn in ways that let him or her keep growing within their career.

FALSE

TRUE

Quiz Complete!

You scored: 0 out of 5