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ST3BA1-6

Case Study

You have been asked by your line manage to review the processes in your department and make suggestions for improvement.
  1. Write down the steps you would take and identify one process in your department that you consider could be improved and how.
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.