Laser Lessons - Lesson

ST3BA2-5

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.

Table of Contents

Tutorial Video
Reading Materials

'Policies and procedures’ from NCVO Knowhow
'Company policies required by law (UK)’ on the Peninsula website
Find and read your organisation’s policies that relate to your job role. These could include employment policies, working time etc.
'Employment policies’ from Law Donut
'How to create an environmental policy statement for your small business’ from Startups website

Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning

Click to read ‘Examples of internal company policies’ on the Chronicle website.
This article from Power DMS examines ‘Why it is important to review policies and procedures’.
Aspire Cambridge has produced ‘What are HR policies and why are they important?’

Think And Challenge

Read this article on the importance of policy and procedure. If the problematic employee had worked for your organisation, which policies and procedures would have set out the requirements for his behaviour, and which would have set out the procedures for dealing with the behaviour and the colleague’s complaint?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.