P3CS12-1
Your Score: 0/5
Question 1 of 5
Which of the below is a communication skill?
Staff development
High sales figures
Active listening
Customer satisfaction
Effective communication in customer service is important because it can:
deter customer loyalty and repeat business
give competitor information
keep prices low
contribute to the success of the organisation
What is it important to have when communicating verbally with a customer?
Market research data
The latest sales figures
Informative brochures
Customer information
Open questions usually:
ask a series of questions
allow for answers which give information
can be recall or process questions
just require a yes or no answer
Which one of the following is a non-verbal signal that shows how a customer is feeling?
Smiling and nodding
Asking for clarification
Tone of voice
Asking questions
Quiz Complete!
You scored: 0 out of 5