P3CS15-1
Your Score: 0/5
Question 1 of 5
Which three of the below do customers have expectations about?
Social media
Price
Quality
Regulations
Service
Is the following statement true or false? Customer expectations are formed by advertising.
FALSE
TRUE
The service offer is the:
marketing of the service
customer service policy
cost of the service
extent of the service
Which one of the following will not add value to a service offer?
Access to a helpdesk
Flight upgrade
Dress code
Extending a guarantee
In order to build added value into the service offer, the organisation must:
appoint more staff
change packaging
market new products
listen to customer feedback
Quiz Complete!
You scored: 0 out of 5