P3CS15-1
Table of Contents
Click on the link to read this case study about value adding services and TNT.
- How do you think these value adding services are helping to exceed customer expectations, and can you see any potential problems with the offerings?
- Can you think of any other services that TNT could offer that would add value and would not affect other customers adversely?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.