P3CS5-3
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Question 1 of 5
Qualitative data refers to information about:
numbers
location
opinions
gender
Inferential data analysis usually uses:
a small sample to make conclusions
numerical data
summaries to show patterns and trends
clear visual information
It's important that any data analysis should be:
SMART
reasoned
opinionated
decisive
Which one of the following should be taken into account when setting performance targets and objectives:
focus groups
large numbers of complaints
good customer feedback
increased profits
Techniques to measure customer satisfaction include:
online surveys
service delivery
innovation
new promotions
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