P3CS5-3
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Question 1 of 5
Qualitative data refers to information about:
numbers
gender
location
opinions
Inferential data analysis usually uses:
numerical data
summaries to show patterns and trends
a small sample to make conclusions
clear visual information
It's important that any data analysis should be:
decisive
SMART
opinionated
reasoned
Which one of the following should be taken into account when setting performance targets and objectives:
increased profits
focus groups
good customer feedback
large numbers of complaints
Techniques to measure customer satisfaction include:
new promotions
online surveys
innovation
service delivery
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