P3CS5-3
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Question 1 of 5
Qualitative data refers to information about:
gender
opinions
location
numbers
Inferential data analysis usually uses:
summaries to show patterns and trends
numerical data
a small sample to make conclusions
clear visual information
It's important that any data analysis should be:
opinionated
decisive
SMART
reasoned
Which one of the following should be taken into account when setting performance targets and objectives:
large numbers of complaints
focus groups
good customer feedback
increased profits
Techniques to measure customer satisfaction include:
online surveys
innovation
service delivery
new promotions
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