Sign Up/Log In

P3CS8-1

Your Score: 0/5

Question 1 of 5

What are the advantages of using a service partnership? Choose three of the below.

Encouraging staff to work longer hours

Gaining specialist skills

Decreasing the quality of customer service interactions

Sharing logistics

Improving the customer experience

One limitation of using a service partnership is:

possibly losing brand identity

encouraging unrealistic expectations

saving time and money

decreasing the range of products

Is the following statement true or false? A formal service level agreement can be used to establish clear roles and responsibilities

TRUE

FALSE

Is the following statement true or false? A conflict of interest is a situation where one party has interests or loyalties that could be compatible with the business of the organisation.

TRUE

FALSE

Drag and drop the words into the correct gaps.

providerexternalcontract

A service level agreement (SLA) is a between a service and an internal and/or customer.

Quiz Complete!

You scored: 0 out of 5