P3CS8-1
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Question 1 of 5
What are the advantages of using a service partnership? Choose three of the below.
Encouraging staff to work longer hours
Improving the customer experience
Sharing logistics
Decreasing the quality of customer service interactions
Gaining specialist skills
One limitation of using a service partnership is:
decreasing the range of products
possibly losing brand identity
encouraging unrealistic expectations
saving time and money
Is the following statement true or false? A formal service level agreement can be used to establish clear roles and responsibilities
FALSE
TRUE
Is the following statement true or false? A conflict of interest is a situation where one party has interests or loyalties that could be compatible with the business of the organisation.
TRUE
FALSE
Drag and drop the words into the correct gaps.
contractexternalprovider
A service level agreement (SLA) is a between a service and an internal and/or customer.
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