P3CS8-1
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Question 1 of 5
What are the advantages of using a service partnership? Choose three of the below.
Encouraging staff to work longer hours
Gaining specialist skills
Decreasing the quality of customer service interactions
Sharing logistics
Improving the customer experience
One limitation of using a service partnership is:
possibly losing brand identity
encouraging unrealistic expectations
saving time and money
decreasing the range of products
Is the following statement true or false? A formal service level agreement can be used to establish clear roles and responsibilities
TRUE
FALSE
Is the following statement true or false? A conflict of interest is a situation where one party has interests or loyalties that could be compatible with the business of the organisation.
TRUE
FALSE
Drag and drop the words into the correct gaps.
providerexternalcontract
A service level agreement (SLA) is a between a service and an internal and/or customer.
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