P3CS8-1
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Question 1 of 5
What are the advantages of using a service partnership? Choose three of the below.
Improving the customer experience
Decreasing the quality of customer service interactions
Sharing logistics
Gaining specialist skills
Encouraging staff to work longer hours
One limitation of using a service partnership is:
possibly losing brand identity
encouraging unrealistic expectations
decreasing the range of products
saving time and money
Is the following statement true or false? A formal service level agreement can be used to establish clear roles and responsibilities
FALSE
TRUE
Is the following statement true or false? A conflict of interest is a situation where one party has interests or loyalties that could be compatible with the business of the organisation.
TRUE
FALSE
Drag and drop the words into the correct gaps.
externalprovidercontract
A service level agreement (SLA) is a between a service and an internal and/or customer.
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