Find ‘Mastering business negotiation: A working guide to making deals and resolving conflict’ by Roy Lewicki and Alexander Hiam, published by John Wiley and Sons, and read: Chapter one ‘The negotiation imperative’ Chapter two ‘The Flexibility of the master negotiator’ Chapter three ‘Getting ready to negotiate’ Chapter six ‘Mastering the art of collaboration’ Chapter seven ‘Mastering the art of compromise’ Chapter eight ‘Mastering accommodation and avoidance strategies’N.B. You should be able to borrow this book from your local library.