Understand how to communicate with individuals
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Can you identify the services that may assist communication? Select the correct answer.
Services that assist communication may include: translation services, interpretation services, speech and language service and advocacy services
Services that assist communication may include: controlling negotiation, evaluating stressful experiences, building barriers and dictating
If a family member appears mistrusting and anxious about leaving their loved one in your care, how could you reassure them?
Point out how happy all the other family members are
Smile, make eye contact, reassure them and cheerfully encourage them to come for another visit soon
Tell them there is nothing to worry about
Show them the setting’s latest inspection report
Match the barriers on the left to ways they can be reduced on the right.
Drag and Drop items from one side to pair them with items from the other side
Individual had bad experiences and fears authority
An individual wears a hearing aid
Setting manager is very busy
Individual’s understanding of English is limited
Write a short note or email for them to see
Demonstrate your meaning using basic words, gestures, and body language
Take an individual to a quiet environment to talk to reduce interference
Keep communication casual, friendly and relaxed
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