Laser Lessons - Lesson

Be able to monitor and review customer service

Table of Contents

‘How to analyse quantitative data for evaluation’ from NCVO Know How

Analysis involves finding patterns and themes in the data you have collected make sense of it.

Table of Contents

‘Six steps to successful monitoring of your customer service’ webpage from the My Customer website.
’10 mechanisms to monitor customer satisfaction’ from the Xenon group
‘Customer feedback strategy: How to collect, analyze and take action’ on the Intercom website
‘How to analyse quantitative data for evaluation’ from NCVO Know How

Think And Challenge