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Be able to monitor and review customer service
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
‘Six steps to successful monitoring of your customer service’ webpage from the My Customer website.
’10 mechanisms to monitor customer satisfaction’ from the Xenon group
‘Customer feedback strategy: How to collect, analyze and take action’ on the Intercom website
‘How to analyse quantitative data for evaluation’ from NCVO Know How
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘Customer feedback: Why It’s important and 7 ways to collect It’ from Help Scout.
This article from the Survey Monkey website is called ‘How to use 6 basic charts to create effective reports’.
Think And Challenge
