Be able to plan for a project
Case Study
A bank, EHG, hopes to rebuild trust after a Financial Services Authority fine for mis-selling and unfair treatment of customers in the pensions sector. A new CEO has been hired and she wants to change the company culture and become an ethical company. The bank is also under pressure from stakeholders to engage in charitable activity. The new CEO and Director of the Board want to create a new Corporate Social Responsibility team at the bank and have asked Milo, a Project Manager at EHG, to take on this project.
- What planning tools could Milo use to plan the project?
- Who would be the main stakeholders in the project?
- What would you say are the risks of managing a project like this?
- Can you find any good examples of a bank or financial services company who have taken on projects like this?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.