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N2CPCS6-1
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
'Why is customer service so bad at handoffs’ on the [24]7 website.
'How to better track the tasks you delegate to others’ from Michael Hyatt
'Customer service reminder: Don’t drop the ball on the handoffs’ by Micah Solomon on the Forbes website.
'Micro, small and medium organisations’ from the Information Commissioner’s Office.
'How to collect customer data’ webpage on the Smarta website.
'Data Protection Act 2018’ from the Information Commissioner’s Office.
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘Improve remote support with a follow the sun model’ on the Zendesk website. The article discusses customer service handovers that mean actions can be followed for 24 hours in the day.
Click to read ‘Data protection and IT’ on the Start Up Donut website.
Click on the icon to read the section of the GDPR that relates to the limitations on storage.
Click to read ‘The three fundamental roles of information systems in business’ on the Chron website.
Think And Challenge
