N2CPCS6-1
Table of Contents
- Tutorial Video
- Reading Materials
- 'Why is customer service so bad at handoffs’ on the [24]7 website.
- 'How to better track the tasks you delegate to others’ from Michael Hyatt
- 'Customer service reminder: Don’t drop the ball on the handoffs’ by Micah Solomon on the Forbes website.
- 'Micro, small and medium organisations’ from the Information Commissioner’s Office.
- 'How to collect customer data’ webpage on the Smarta website.
- 'Data Protection Act 2018’ from the Information Commissioner’s Office.
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘Improve remote support with a follow the sun model’ on the Zendesk website. The article discusses customer service handovers that mean actions can be followed for 24 hours in the day.
- Click to read ‘Data protection and IT’ on the Start Up Donut website.
- Click on the icon to read the section of the GDPR that relates to the limitations on storage.
- Click to read ‘The three fundamental roles of information systems in business’ on the Chron website.
- Think And Challenge
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