P2CS3-2
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Is the following statement true or false? Consumer legislation states that a customer is entitled to a refund if the goods are faulty.
TRUE
FALSE
Drag and drop the words into the correct gaps.
Health and safety legislation is all about the safety of customers and staff, and establishes their legal and rights. The organisation is for staff, customers, premises, and the of products and/or services. Clear must be in place and staff must be to follow them.
Which of the below are ethical ways to provide customer service? Choose two of the below.
Being honest with the customer and owning up to any mistakes
Making promises, within your level of authority, that you can deliver on
Offering a solution that is outside of the service offer to a customer that you know will not be possible
Prioritising dealing with a customer that you like, over a customer that you think is difficult
Match the words on the left with the items on the right.
Drag and Drop items from one side to pair them with items from the other side
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data
'Suitable and sufficient' risk assessments must be carried out by the employer
Businesses should use a range of measures to meet the particular needs of people when they are providing goods, facilities, and services
The Data Protection Act 1998
The Equality Act 2010
The Health and Safety at Work Act 1974
Which two of the below are reasons why it’s important to behave ethically when delivering customer service?
It can attract customers and boost revenue
It can be a good justification for firing certain employees
It encourages stakeholders to leave
It helps to retain and recruit staff
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