P2CS3-2
Table of Contents
Case Study
Anna works at an Estate Agents and receives an email from Salman asking if he can arrange a viewing for one of the properties that is being advertised on their website. He mentions in the email that he is a wheelchair user. Anna has been to see the property and knows that it is at the top of a gently sloping hill so she decides that the property will not be suitable for Salman. Anna replies back to Salman and tells him that the property is unsuitable and she won’t be arranging the viewing. Anna then adjusts the list of tenant restrictions on the online advert for the property, as below:- No smokers
- No pets
- No wheelchair users
- Has Anna breached any regulations / legislations here?
- How would you have dealt with the enquiry?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.