Case Study
Mahmood is the HR manager for a
supermarket chain in the UK – Fresh Foods. It has been brought to his attention
by the manager of the Customer Service department, Jacqueline that there are
going to be 3 vacancies in her department soon. Two of her members of staff are
moving on to another job at a competitor and one of them is going on maternity
leave.
The job vacancies are as follows:
1. Social media advisor (maternity
leave)
2. Customer service manager
3. Customer service assistant – in
store
- If you were Mahmood, how could you help
Jacqueline fill these vacancies?
- What employability and personal and
communication skills would you be looking for with each vacancy?
- Should Mahmood be concerned about the employees leaving
to go to a competitor? What might that say about the compensation and benefits
at Fresh Foods?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the responses you have to the above scenario will be judged as right or wrong. Share your scenario with a work colleague or friend and ask them to tell you whether they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.