Be able to meet the communication and language needs, wishes and preferences of individuals
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How might a setting communicate in the most effective way with people from diverse backgrounds?
By finding out the individual communication needs of individuals and their family and making staff aware of ways in which they can best meet their needs
By providing information in braille only
By requesting that individuals and their families come and explain their needs to you
By insisting that everyone at the setting learn and speak multiple languages
What factors do you need to consider when promoting effective communication? Select the three correct factors.
Am I on time for the meeting?
Am I using appropriate language?
Am I sitting comfortably?
Am I exercising my rights?
Am I approachable?
Am I explaining myself clearly?
Is this statement true or false? When communicating with another person it is important to consider how they are feeling.
FALSE
TRUE
How can you ensure that you are responsive during communication? Select the three correct answers.
Ask others to clarify what they have said if you are not sure what they mean
Use expressions that invite others to put forward their views
Tell them what you think and why
Listen carefully and actively
Offer them tea and biscuits
Quiz Complete!
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