Laser Lessons - Lesson

Know how to respond to complaints

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‘Adult Social Care’ from the Local Government and Social Care Ombudsman

This ombudsman looks at all adult social care complaints. This includes care that is funded privately without council involvement.

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From the Care Quality Commission website read ‘Regulation 16: Receiving and acting on complaints’, part of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014.
This is CQC article looks at the Winterbourne View abuse referred to in the tutorial, and describes the enforcement action it took.
This second article is also from the CQC, and is the ‘Internal management review of the regulation of Winterbourne View’.
Click to read ‘How to handle customer complaints’ from Skills You Need.

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