Know how to respond to complaints
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Dealing with concerns from people who use care services’ from the Social Care Institute for Excellence (SCIE)
- ‘Adult Social Care’ from the Local Government and Social Care Ombudsman
- ‘Abuse and neglect of vulnerable adults’ from the NHS
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- From the Care Quality Commission website read ‘Regulation 16: Receiving and acting on complaints’, part of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014.
- This is CQC article looks at the Winterbourne View abuse referred to in the tutorial, and describes the enforcement action it took.
- This second article is also from the CQC, and is the ‘Internal management review of the regulation of Winterbourne View’.
- Click to read ‘How to handle customer complaints’ from Skills You Need.
- Think And Challenge
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