P2BA1-3
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Question 1 of 5
‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.
Written
Shouted
Verbal
Person-to-person
‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.
Contributions
Serious expressions
Coffee
Jokes
‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.
Body language
Smileys
Thinking skills
Human resources
‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.
Hungry
Angry
Happy
Inattentive
‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.
Summarise
Forget
Skip
Sing
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