P2BA1-3
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Question 1 of 5
‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.
Person-to-person
Shouted
Verbal
Written
‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.
Coffee
Contributions
Jokes
Serious expressions
‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.
Smileys
Body language
Thinking skills
Human resources
‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.
Hungry
Inattentive
Happy
Angry
‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.
Skip
Forget
Sing
Summarise
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