P2BA1-3
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Question 1 of 5
‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.
Person-to-person
Shouted
Written
Verbal
‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.
Coffee
Contributions
Serious expressions
Jokes
‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.
Thinking skills
Smileys
Human resources
Body language
‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.
Angry
Hungry
Happy
Inattentive
‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.
Summarise
Sing
Forget
Skip
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