P2BA1-3
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Question 1 of 5
‘________________ communication means speaking to others.’ Select one word from the list below to complete this statement.
Person-to-person
Verbal
Written
Shouted
‘When participating in a discussion it is important to make ________ to keep the discussion moving.’ Select one word from the list below to complete this statement.
Coffee
Serious expressions
Contributions
Jokes
‘A good way of displaying active listening is to use positive ____________.’ Select one word from the list below to complete this statement.
Thinking skills
Human resources
Smileys
Body language
‘When listening to verbal communications, people can sometimes become ________.’ Select one word from the list below to complete this statement.
Angry
Inattentive
Hungry
Happy
‘It is important to __________ verbal communications because people may not always remember everything that has been said.’ Select one word from the list below to complete this statement.
Skip
Summarise
Forget
Sing
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